e360 faq
Frequently asked questions
I have not received my username and password.
In order to get access, you’ll need to be added by your Administrator. Email support@env360.net to confirm your access and receive your username and password.
How do I login or reset my password on the Audit App or DataView Dashboard?
Why can't I see a certain audit?
Check the following items:
In order to see an audit, you need access to that audit and access to a location where that audit is assigned.
How do I select a different location?
On the upper right-hand side of the Dashboard, you will see a filter/funnel icon beneath the calendar icon. Click this to filter the data by location or group (i.e. Retail Locations, Residential Locations, etc.).
DO I NEED DATA OR WIFI WHEN DOING AN AUDIT?
Yes, you need an active data connection to start and submit an audit. The app will indicate whether you have a connection or not. However, if you lose connection mid-survey, the data will be saved until you have a connection again.
Where can I see completed audits, reports and more insights?
Completed audits, reports and insights are all available on our DataView Dashboard.
I can't download the app.
Make sure you are searching for Kinetica ClickScan in either the Apple App Store or Google Play Store, download and install the app.
If you can’t find or download the app, contact support@touchwork.comÂ
How do I Manage users / auditors, permissions or locations?
This will be covered during Implementation and we also have a tutorial video in the Resource Library, but reach out to your Envision Consultant if you have any questions.
Still need help?
For all technology-related questions, please email support@touchwork.com.Â
For all other questions, please email your Envision Straetegies Consultant or call 720.458.6480 x 707.Â
