Insights
Thought Leaders in Foodservice: Insights from Brandon Hendricks
At NACAS, Brendan Evje spoke with Brandon Hendricks, Senior Associate Director of Dining Services at Virginia Tech, about what happened after they completed a multimillion-dollar renovation of Dietrick Hall's first-floor retail dining.
Creating Community Through Campus Dining
Virginia Tech operates a dining program that would make most campus dining directors take a deep breath: six major dining locations, over 15,000 meal plan participants, and more than 50 retail concepts. On peak days, the program handles 43,000 to 44,000 transactions across campus.
For Brandon Hendricks and his team, the fundamental challenge is clear: how do you move students efficiently through your venues while also creating spaces where they actually want to stay?
Finding Capacity for Innovation Without Adding Headcount
Boston University Auxiliary Services oversees eight distinct business units: nearly 13,000 housing beds, comprehensive dining operations, arena concessions, events and conferences, bookstore, and transportation services across a sprawling mile-and-half campus. They've built sophisticated Power BI dashboards capturing performance data across every operation. Now they're ready for the next step: AI integration that could surface insights the team hasn't thought to look for.
Building Trust Through Transparency: How the University of New Mexico Aligns Dining Success with Institutional Goals
After 13 years of leading dining and hospitality at the University of New Mexico, Amanda Gerard has built her program on a simple but powerful principle: genuine transparency creates sustainable partnerships. In conversation with Ann Roebuck from Envision Strategies, Amanda explores three critical areas that dominate Auxiliary Services discussions: affordability, innovation, and retention and recruitment.
Envision Strategies Announces Team Member Promotions
Envision Strategies, a leading foodservice management advisory firm, announces significant leadership promotions that reflect the firm’s continued growth and commitment to delivering exceptional strategic guidance across education, corporate, healthcare, and hospitality markets.
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