Insights
The $300 Million Problem: Solving Campus Dining Space Constraints
When your Student Union can't handle peak demand and new housing is coming without new dining facilities to match, operational fixes won't cut it. Jim Dwyer shares how Washington University in St. Louis is rethinking campus dining from the ground up through strategic master planning and cross-campus partnerships.
Why Washington University Is Taking a Smarter Approach to Dining Space
Washington University in St. Louis has built a distinctive 50/50 dining model, and it works. But growing student demand and constrained infrastructure are creating gaps that can't be solved by building alone. Jim Dwyer shares how intentional master planning is changing the question from "where do we build?" to "where could dining already exist?"
Creating Community Through Campus Dining
Virginia Tech's 2023 renovation of Dietrick Hall's first-floor retail dining delivered an unexpected result: all-you-care-to-eat participation increased too. Brandon Hendricks explores what the data revealed about what students actually want from campus dining, and why efficiency and community aren't competing values.
Thought Leaders in Foodservice: Insights from Brandon Hendricks
After a multimillion-dollar renovation of Dietrick Hall, Virginia Tech expected higher retail volumes. What they didn't anticipate was a simultaneous rise in residential dining participation. Brandon Hendricks shares what that data revealed about the role community plays in campus dining.
Finding Capacity for Innovation Without Adding Headcount
Boston University Auxiliary Services oversees eight distinct business units: nearly 13,000 housing beds, comprehensive dining operations, arena concessions, events and conferences, bookstore, and transportation services across a sprawling mile-and-half campus. They've built sophisticated Power BI dashboards capturing performance data across every operation. Now they're ready for the next step: AI integration that could surface insights the team hasn't thought to look for.
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