When Matt Moss arrived at Johns Hopkins University just over three years ago, he stepped into a transformative moment. After 50 years of contracted foodservice management, the university had made the bold decision to transition to a self-operated dining program.

Colorado State University's residential dining program serves over 6,000 students with meal plans, delivering approximately 2.5 million meals annually. As a land-grant institution established in 1870, the CSU is served by two distinct on-campus foodservice entities, Housing and Dining Services and Student Center dining. This division creates a unique operational environment that exemplifies the complexity of modern campus dining administration, requiring sophisticated strategies to navigate institutional structures while maintaining exceptional service.