In a recent conversation at NACAS, Rob White sat down with Kris Klinger, Ed.D., VP of Auxiliary Services at Boston University, to discuss a puzzle facing auxiliary leaders everywhere.

With eight business units spanning housing, dining, events, and transportation, BU has built sophisticated analytics capturing data across every operation. Now they want to move into AI integration to generate insights the team hasn’t thought to look for yet. The problem is BU, like many campuses, doesn’t have room to expand their team.

Kris’s solution = Don’t ask for new resources. Create efficiencies in existing operations that free up capacity, then strategically reassign that capacity toward innovation.