In our latest Thought Leaders in Foodservice series, Ann Roebuck speaks with Lucas Miller, Director of Residential Dining Services at Colorado State University. Serving over 6,000 meal plan holders and delivering 2.5 million meals annually, Miller shares insights on managing modern campus dining operations.
The conversation explores how CSU navigates institutional complexities through relationship building, addresses staffing challenges by positioning themselves as an employer of choice, and drives innovation through technology-enabled solutions like their successful 24/7 mini-markets. Miller also discusses how CSU is embracing artificial intelligence and machine learning to enhance their operational analytics and improve service delivery.
This discussion offers valuable perspectives on how campus dining programs can adapt to evolving student needs while managing institutional challenges and leveraging new technologies.