In the heart of Boston's urban campus, where nearly two miles of Commonwealth Avenue pulse with the energy of 35,000 students, Boston University's dining program faces a unique set of challenges and opportunities. Paul Riel, Associate Vice President of Auxiliary Services, has spent six years orchestrating a dining operation that serves not just meals, but experiences - from five residential dining halls to 20 retail locations, all woven into the fabric of a dynamic urban institution. In a wide-ranging discussion with Envision Strategies' President Rob White, Riel shares how data analytics, strategic planning, and a deep understanding of the modern student experience are reshaping campus dining at one of the nation's largest private universities.