Insights
Finding Capacity for Innovation Without Adding Headcount
Boston University Auxiliary Services oversees eight distinct business units: nearly 13,000 housing beds, comprehensive dining operations, arena concessions, events and conferences, bookstore, and transportation services across a sprawling mile-and-half campus. They've built sophisticated Power BI dashboards capturing performance data across every operation. Now they're ready for the next step: AI integration that could surface insights the team hasn't thought to look for.
Building Trust Through Transparency: How the University of New Mexico Aligns Dining Success with Institutional Goals
After 13 years of leading dining and hospitality at the University of New Mexico, Amanda Gerard has built her program on a simple but powerful principle: genuine transparency creates sustainable partnerships. In conversation with Ann Roebuck from Envision Strategies, Amanda explores three critical areas that dominate Auxiliary Services discussions: affordability, innovation, and retention and recruitment.
Envision Strategies Announces Team Member Promotions
Envision Strategies, a leading foodservice management advisory firm, announces significant leadership promotions that reflect the firm’s continued growth and commitment to delivering exceptional strategic guidance across education, corporate, healthcare, and hospitality markets.
Thought Leaders in Foodservice: Insights from Kris Klinger
In a recent conversation at NACAS, Rob White sat down with Kris Klinger, Ed.D., VP of Auxiliary Services at Boston University, to discuss a puzzle facing auxiliary leaders everywhere.
With eight business units spanning housing, dining, events, ...
Navigating Complexity: How Michigan State and Virginia Tech Are Redefining Campus Dining Excellence
When you’re feeding over 50,000 students across multiple dining halls like Michigan State, or managing 56 different retail concepts for 30,000 students like Virginia Tech, the complexities multiply exponentially. Both universities have built nationally recognized dining programs, but success at this scale requires constant innovation in allergen management, workforce development, and technology integration.
What sets these programs apart is how they’re tackling these complexities head-on with strategic solutions that prioritize student safety, operational excellence, and genuine culinary innovation.
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